For Field Service Engineers

Software built for engineers who service and repair equipment on site.

Gym equipment, plant and mechanical assets, wherever the job is a customer's equipment rather than a delivery. Asset history, PPMs, contract cover and record keeping, all on the phone the engineer already carries.

The reality right now

An engineer without history is fixing the same fault three times.

Service and repair engineers live or die on what happened last visit. Without a proper asset record, every engineer starts from scratch, the serial number doesn't match what's on paper, nobody's sure what the contract actually covers, and the same fault gets fixed again because nobody read the last note.

1

No shared history

Each engineer's notes stay in their head or their own paperwork, not with the asset.

2

Cover disputes

"Is this chargeable?" turns into a 20 minute phone call to the office, every time.

3

Missed PPMs

Scheduled visits live in one person's diary, and slip the moment they're away.

4

Paper records

Service sheets get filed, not read, until an audit or a warranty claim needs them.

Customer Asset Control

Scan the equipment, see everything that's ever happened to it.

Every piece of customer equipment, a treadmill, a cross trainer, a piece of plant, gets its own record. Serial number, install date, warranty, and every visit tied to that specific unit, not a general customer file.

  • Scan or look up the asset on arrival for full history in seconds
  • Serial numbers, install dates and warranty status matched to the actual unit on site
  • Every previous fault, part fitted and engineer note attached to that asset
  • Recall and replacement history visible where it applies
Asset / SN-58421 Covered
Cross Trainer · Life Fitness 95X
Installed 12 Mar 2024 · Warranty to 2027
Last visit · 14 Apr 2026
Drive belt replaced · John Smith
Contract
Fully covered · renews Jan 2027
Record Keeping

The next engineer reads the last engineer's note before they walk in.

Job sheets, parts used, and engineer notes all live on the asset's record, not scattered across paper and personal memory. When a customer or an auditor asks what happened on a visit two years ago, the answer is a lookup, not a search through filing.

  • Every job sheet, photo and note stored against the asset, searchable by client, site or date
  • Parts used tracked per job, useful for warranty claims and stock planning alike
  • Audit-ready records for equipment that falls under compliance or safety inspection
  • No transcription step, what the engineer enters on site is the record
Job History · SN-58421
14 Apr 2026
Drive belt replaced, tension reset. Runs quiet now.
02 Nov 2025
Console fault, reseated ribbon cable. Recommend monitor next visit.
18 May 2025
Routine PPM, no faults found.
PPMs & Contracts

Scheduled visits that don't depend on one person remembering.

Planned preventative maintenance runs on a schedule the system tracks, not a diary in someone's head. Visit windows, reminders and contract renewals are all visible before they become a missed appointment the customer notices first.

  • PPM visits scheduled automatically against each contract
  • Renewal and SLA deadlines flagged ahead of time, not after they've lapsed
  • Covered vs chargeable status visible on the job before the engineer arrives
  • Office can answer "when was this last serviced?" in seconds, not after a phone round
PPM Schedule · This Week 4 visits due
Riverside Fitness
Quarterly PPM · Due Wed
Castle Gym & Health Club
Contract renewal · 12 days
Northside Leisure Centre
Annual service · Due Fri

"Service businesses live and die on equipment history. Sixfields treats every asset as a record that follows it, not a row in a spreadsheet someone forgot to update."

Common questions

Is Sixfields right for a service and repair business?

Yes. Each site and each piece of equipment gets its own asset record, so whether you're managing 5 sites or 50, engineers get the same instant history on arrival, and the office gets the same visibility across all of them.

Yes. The engineer app is built to work offline on site, with photos, notes and sign-offs syncing the moment signal returns.

A spreadsheet works until the person who maintains it is away, or a visit gets missed and the customer notices first. Sixfields runs the schedule itself, with reminders and renewal flags, so it doesn't depend on one person remembering.

No. Sixfields is priced around your business, not your headcount, so adding a seasonal or subcontractor engineer doesn't multiply your software bill.

Talk to us about your service and repair business.

We'll show you how Sixfields fits your engineers, your contracts and your equipment records, and tell you straight if it doesn't.

Get in touch Book a demo